Home Store Money didn't arrive on my balance

Money didn't arrive on my balance

Last updated on Jul 13, 2026

This mostly happens with card payments. The money will arrive, just later: the process is not on our side and we cannot speed it up.

If the money still has not arrived within 24 hours — message support and attach:

  • a link to your Steam profile;
  • the exact payment time (it is in your bank history or the email receipt).